Dirt Legal Refund Policy
Dirt Legal strives to provide customer satisfaction in everything we do. If you are not satisfied with a product or service you have received, please do not hesitate to let us know and we will do everything possible to accommodate your needs.
If you have purchased a conversion service from us, you can request a full refund for any reason within 24 hours and your refund request will be granted provided that no services such as a VIN search, certified letter mailings, or custom products have been ordered or received. If such services have been performed, ordered or received then your refund request will be reviewed for determination of amount refunded.
After 24 hours, you will be charged a $50 service fee due to certified mailing costs, VIN checks, and title searches.
Once your order is placed, you will have 60 days to send us your paperwork in the envelope that we will provide to you. We will contact you weekly as a reminder. If you do not send your paperwork within 60 days, you may not be refunded. If you need more time, contact us for assistance.
You can cancel at any time before sending us your vehicle documents. Once we receive the documents such as your title or mso, they will be processed through the DMV shortly after and we will no longer be able to refund you.
Once your service is completed and you receive your vehicle documents, (Tag, Registration, and/or Title) there will be no refunds.
If we fail to make your off-road vehicle street legal, we will issue you a FULL REFUND unless the vehicle has a lien or is reported stolen.
For physical products, there is a 2 week return policy if the product is unopened for a full refund.
If your product arrives damaged or not functional, contact us to assist you and determine the best course of action.